Cfucfeakxtac Posted Friday at 04:06 AM Share Posted Friday at 04:06 AM Hello I sent USDT to the address on the Ton network, and the site from which I withdrawed the money did not support memo addresses. Because of this, my money was not transferred to my bc game account. But the money had reached the bc game ton usdt wallet address. The support team persistently asked me for documents, I sent all the documents and even asked me to make a video, which I did. And now I tell them to return the money sent without memo to the sending wallet address, they don't do that, isn't this fraud? They tell me the money doesn't come into their wallet, isn't it their wallet? You are stealing my money by saying that the money did not reach them. This wallet address is yours and there are txid records showing that I sent the money and it reached your wallet. First of all, they constantly asked me to contact the site from which I withdraw money. When I contacted the site from which I withdrew the money, they said that the money had been removed from my account. And although my money is in the bc game wallet, the site lies to me and says that the money has not arrived in their accounts. Return the money to the sending wallet. You have made me tired for 4 or 5 days. TXİD https://tonviewer.com/transaction/b9c18728b55d6a5487e13eb0b75081105b373952320c64b13d950028b47b0a7c Live support constantly treats me like a fool and tells me to talk to the site I withdraw money from to get my money back. Why don't you really refund my money? At first, their excuse was the memo address, now when I ask them to return it, their excuse is that the money did not reach them, this is fraud. I hope you can resolve the issue without taking it to court. Because this is a fraud. If there is no memo address, you will return the money to the sending wallet. All evidence is available. Return the money to the sending wallet. Link to comment Share on other sites More sharing options...
Community Manager Mary_bcgame Posted Friday at 04:42 AM Community Manager Share Posted Friday at 04:42 AM 34 minutes ago, Cfucfeakxtac said: Hello I sent USDT to the address on the Ton network, and the site from which I withdrawed the money did not support memo addresses. Because of this, my money was not transferred to my bc game account. But the money had reached the bc game ton usdt wallet address. The support team persistently asked me for documents, I sent all the documents and even asked me to make a video, which I did. And now I tell them to return the money sent without memo to the sending wallet address, they don't do that, isn't this fraud? They tell me the money doesn't come into their wallet, isn't it their wallet? You are stealing my money by saying that the money did not reach them. This wallet address is yours and there are txid records showing that I sent the money and it reached your wallet. First of all, they constantly asked me to contact the site from which I withdraw money. When I contacted the site from which I withdrew the money, they said that the money had been removed from my account. And although my money is in the bc game wallet, the site lies to me and says that the money has not arrived in their accounts. Return the money to the sending wallet. You have made me tired for 4 or 5 days. TXİD https://tonviewer.com/transaction/b9c18728b55d6a5487e13eb0b75081105b373952320c64b13d950028b47b0a7c Live support constantly treats me like a fool and tells me to talk to the site I withdraw money from to get my money back. Why don't you really refund my money? At first, their excuse was the memo address, now when I ask them to return it, their excuse is that the money did not reach them, this is fraud. I hope you can resolve the issue without taking it to court. Because this is a fraud. If there is no memo address, you will return the money to the sending wallet. All evidence is available. Return the money to the sending wallet. Thank you for reaching out and for providing detailed information about your concern. I truly understand how frustrating this experience has been for you, and I want to assure you that we are committed to resolving this matter. Regarding the Issue: Wallet and Memo Details: Transactions sent without a memo/tag to a wallet address that requires it often result in delays because our system uses the memo to credit funds correctly to user accounts. Without it, the transaction cannot be automatically matched to your BC Game account. Verification Process: To address such cases, our team follows a strict verification process to ensure the security of all transactions. This includes reviewing TXIDs, wallet addresses, and, in some cases, requesting additional information like videos to confirm the origin and legitimacy of the funds. Outcome So Far: While the TXID indicates the transaction was completed to the wallet address, our team is conducting further checks to locate the funds and confirm the issue. Please note that the "wallet address" visible on the blockchain may represent a broader custodial wallet system, which may require additional verification steps internally. May i know your UID please? Link to comment Share on other sites More sharing options...
Cfucfeakxtac Posted Friday at 05:30 AM Author Share Posted Friday at 05:30 AM I told the support team many times that the site I used to withdraw money from did not support memo addresses. Please refund my money, I'm really tired. My TXİD: b9c18728b55d6a5487e13eb0b75081105b373952320c64b13d950028b47b0a7c The account from which the money reaches: https://tonviewer.com/UQA-B8bcDEegRwp_cIrrWrFjHxCGScn69h7XWPgkoXGSImAV Select 25 26 November from the date section and then check 25 November Nov 03:47 It seems that the money I sent reached the BC Game wallet without the memo address. But at first the support team used the memo as an excuse, now they say that the money did not arrive in your account and they are lying. My proof of withdrawal from the site where I withdraw the money Proof that money has reached your site Link to comment Share on other sites More sharing options...
Community Manager Mary_bcgame Posted Friday at 06:03 AM Community Manager Share Posted Friday at 06:03 AM 32 minutes ago, Cfucfeakxtac said: I told the support team many times that the site I used to withdraw money from did not support memo addresses. Please refund my money, I'm really tired. My TXİD: b9c18728b55d6a5487e13eb0b75081105b373952320c64b13d950028b47b0a7c The account from which the money reaches: https://tonviewer.com/UQA-B8bcDEegRwp_cIrrWrFjHxCGScn69h7XWPgkoXGSImAV Select 25 26 November from the date section and then check 25 November Nov 03:47 It seems that the money I sent reached the BC Game wallet without the memo address. But at first the support team used the memo as an excuse, now they say that the money did not arrive in your account and they are lying. My proof of withdrawal from the site where I withdraw the money Proof that money has reached your site would you provide your BC.GAME UID please Link to comment Share on other sites More sharing options...
Cfucfeakxtac Posted Saturday at 05:02 AM Author Share Posted Saturday at 05:02 AM (edited) Bc game UİD 60820624 Please return the money mentioned above to the sending wallet. My money has been waiting in your account for days. @Mary_bcgame Edited Saturday at 05:02 AM by Cfucfeakxtac Link to comment Share on other sites More sharing options...
Community Manager Mary_bcgame Posted Saturday at 11:31 AM Community Manager Share Posted Saturday at 11:31 AM 6 hours ago, Cfucfeakxtac said: Bc game UİD 60820624 Please return the money mentioned above to the sending wallet. My money has been waiting in your account for days. @Mary_bcgame Hi! Thank you for sharing the UID! To complete the verification, could you please provide a video recording showcasing your wallet transactions and the address in your BC GAME in 1 video please? Link to comment Share on other sites More sharing options...
Emmanuel1233 Posted Saturday at 12:50 PM Share Posted Saturday at 12:50 PM I think is not scam but sometimes they play scam on me Link to comment Share on other sites More sharing options...
Cfucfeakxtac Posted Saturday at 10:28 PM Author Share Posted Saturday at 10:28 PM 10 hours ago, Mary_bcgame said: Hi! Thank you for sharing the UID! To complete the verification, could you please provide a video recording showcasing your wallet transactions and the address in your BC GAME in 1 video please? @Mary_bcgame https://bc-game-bae50357d886.intercom-attachments-3.com/i/o/t87ss9s4/1271864387/bba43c3b990595f0ba64e9198884/BC_GAME_+Crypto+Casino+Games+-+Casino+Slot+Games+-+Crypto+Gambling+-+Google+Chrome+2024-12-01+01-18-55.mp4?expires=1733007600&signature=af93cdba02fcddee357556fe097a252421d3ee5337579432cfda5cc4dd043ad9&req=dSIgF8F4mYJXXvMW1HO4zehEcGXRAJqhugNw4w8mMuHoly%2F7Ff85wU3T03zd OSGecBaoM0M%3D Please review the video recording, all the evidence is available. Link to comment Share on other sites More sharing options...
TheLotteryWinner Posted yesterday at 01:37 AM Share Posted yesterday at 01:37 AM (edited) On 11/30/2024 at 11:28 PM, Cfucfeakxtac said: @Mary_bcgame https://bc-game-bae50357d886.intercom-attachments-3.com/i/o/t87ss9s4/1271864387/bba43c3b990595 f0ba64e9198884/BC_GAME_+Crypto+Casino+Games+-+Casino+Slot+Games+-+Crypto+Gambling+-+Google+Chr ome+2024-12-01+01-18-55.mp4?expires=1733007600&signature=af93cdba02fcddee357556fe097a252421d3ee5337579432cfda5cc4dd043ad9&req=dSIgF8F4mYJXXvMW1HO4zehEcGXRAJqhugNw4w8mMuHoly%2F7Ff85wU3T03zd OSGecBaoM0M%3D Bitte sehen Sie sich die Videoaufzeichnung an, alle Beweise sind verfügbar. I don't want to interfere but bc.game has already paid me more than €10,000. I don't think they're scamming your money. Edited yesterday at 01:38 AM by TheLotteryWinner Link to comment Share on other sites More sharing options...
Cfucfeakxtac Posted yesterday at 02:29 PM Author Share Posted yesterday at 02:29 PM 12 hours ago, TheLotteryWinner said: Karışmak istemem ama bc.game bana 10.000€'dan fazla ödeme yaptı. Paranızı dolandırdıklarını düşünmüyorum. They defrauded me by using the excuse that I did not enter the memo address. My $244 is still in their wallet, they have not responded to me, they have my money. @Mary_bcgame Check it and reply back to me I still haven't gotten my money back Link to comment Share on other sites More sharing options...
Cfucfeakxtac Posted 8 hours ago Author Share Posted 8 hours ago @Mary_bcgame You've been keeping me waiting for a long time I asked you for my money back and you didn't care about me Please respond within the day and refund my money without reporting the situation to the Dutch court. The court will help me win the case with this evidence. But you are not returning my money with all this evidence. You can be sure that if I cannot get my money back, I will not hesitate to go to court. I can ask for 100 times this money as compensation, or I will not hesitate to file a complaint to create problems with the site's license. Your team is just keeping me busy Refund my money or pay 100 times this money as compensation in court, the decision is yours. Link to comment Share on other sites More sharing options...
Wrbixdutitac Posted 4 hours ago Share Posted 4 hours ago 4 hours ago, Cfucfeakxtac said: @Mary_bcgame You've been keeping me waiting for a long time I asked you for my money back and you didn't care about me Please respond within the day and refund my money without reporting the situation to the Dutch court. The court will help me win the case with this evidence. But you are not returning my money with all this evidence. You can be sure that if I cannot get my money back, I will not hesitate to go to court. I can ask for 100 times this money as compensation, or I will not hesitate to file a complaint to create problems with the site's license. Your team is just keeping me busy Refund my money or pay 100 times this money as compensation in court, the decision is yours. 4 hours ago, Cfucfeakxtac said: @Mary_bcgame You've been keeping me waiting for a long time I asked you for my money back and you didn't care about me Please respond within the day and refund my money without reporting the situation to the Dutch court. The court will help me win the case with this evidence. But you are not returning my money with all this evidence. You can be sure that if I cannot get my money back, I will not hesitate to go to court. I can ask for 100 times this money as compensation, or I will not hesitate to file a complaint to create problems with the site's license. Your team is just keeping me busy Refund my money or pay 100 times this money as compensation in court, the decision is yours. Link to comment Share on other sites More sharing options...
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